All H2O Installations
are supported by a full 24 hour 365 day service level agreement offering a 6 hour fault clearance time.
The support of the Service is co-ordinated by H2O, using trained personnel and network management facilities designed to ensure the continuity of service. Faults are logged via the H2O Service Operations Centre (SOC).
Your SLA document will be presented to you along with your full ODTR test results on completion of your network build.
If you require a copy of our full SLA please contact us